Support
You need a person, not another FAQ page
Write to us and include the order code (looks like OMOPX-…) if it concerns a specific order — with the code we can look it up straight away instead of trading messages.
← Back to homeFaster to do yourself
These three are quicker in the console than waiting on a reply.
A proxy won't connect
Run the bulk checker first. It tells you whether the proxy is actually dead or your machine simply isn't on the whitelist.
Open the checker →Out of bandwidth or expiring
Buy more bandwidth or renew on the existing order — credentials stay the same, so nothing in your tooling changes.
View my proxies →You need automation
An API key reads orders, proxy strings and usage without anyone logging in by hand.
Read the API docs →