Refund Policy

OMOCaptcha provides refunds in the following cases:

• Technical issue: If our service encounters a serious technical issue that prevents you from using the service for an extended period (over 24 consecutive hours).
• Duplicate payment: If you were accidentally charged multiple times for the same transaction.
• Service not meeting commitments: If our service fails to meet promised specifications (such as success rate, processing time) over a significant period.
• New customers: For new customers, we provide a 24-hour trial period. If you are not satisfied and request a refund within this period, we will refund 100% of the amount paid.

We do not provide refunds in the following cases:

• After you have used up the purchased captcha credits.
• For service packages where more than 30% of the captcha credits have been used or more than 7 days have passed since purchase (whichever comes first).
• When the service is used in violation of our Terms of Service.
• For issues caused by user error or factors beyond our control (such as internet outage, misconfiguration, etc.).
• When the refund request is made more than 30 days after payment.

To request a refund, please follow these steps:

1. 1Send a refund request via email to refund@omocaptcha.com or through the Support page on our website.
2. 2Provide detailed transaction information, including transaction ID, payment date, and reason for the refund request.
3. 3Our support team will review your request and respond within 2 business days.
4. 4If the refund request is approved, the amount will be refunded via the original payment method within 5-10 business days, depending on your payment provider.

In most cases, we do not charge refund processing fees. However, in certain cases, the following may apply:

• For international transactions, your bank or payment provider may charge transfer or processing fees.
• For refund requests made after the 24-hour trial but within 7 days, we may retain 5% of the payment as a processing fee.

In some cases, instead of a refund, we may offer alternatives such as:

• Providing additional service credits (extra captcha credits for free).
• Extending the validity period of your service package.
• Upgrading to a higher service plan at minimal or no extra cost.
• Priority technical support to resolve the issue you are experiencing.

We reserve the right to update this Refund Policy at any time. Any changes will take effect immediately when posted on our website. We encourage you to review this Refund Policy periodically for the latest updates.

If you have any questions or concerns regarding our Refund Policy, please contact our support team via:

• Email: refund@omocaptcha.com
• Phone: +84 356 539 724
• Support page: https://omocaptcha.com/support